These terms and conditions form the basis on which you can visit us and our website.  Please read them carefully as they contain important information.

 

General terms and conditions

This site is owned and operated by Spex Pistols of 4 Johnston’s Lane, Dundee DD1 5ET. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or 01382 529377

 

Payment Conditions

Full payment is taken at the time of purchase and no order will be processed until full amount has been received. Goods will be delivered by Royal Mail or an alternative courier of our choosing. Postage price will be added on to the total at checkout.  

 

Acknowledgement of your order

To enable us to process your order, you will need to provide us with your e-mail address. We will notify you by e-mail as soon as possible to confirm receipt of your order and to confirm details. For the avoidance of doubt, this correspondence does not constitute a contract between us.

 

Delivery

We aim to have all items dispatched within 5-10 working days of receiving the order. UK customers should expect to receive their order 3 working days after the date of dispatch, however, if your order will take any longer we will be in touch by phone or email. Please note international orders will take longer to be delivered, please contact us for estimated delivery times. 

 

Ownership of rights

All rights, including copyright, in this website are owned by or licensed to Spex Pistols. Any use  of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose unless with our permission or request.

 

Accuracy of content

We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been described accurately. However, orders will only be processed if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only.

 

Damage to your computer

We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

 

Availability

All orders are subject to acceptance and availability. If the goods you have ordered are not available from stock, we will contact you by e-mail or phone using the details you have provided. You will have the option either to wait until the item is available from stock, to cancel your order or choose another item to the same value.

 

Ordering errors

You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process.

 

Price

The prices payable for goods that you order are as set out on our website. All prices are inclusive of VAT at the current rates and are correct at the time of entering information.

 

Payment term

We will take payment upon receipt of your order from your credit or debit card. We accept no liability if an order is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from you, then we can refuse to process your order and/or suspend any further deliveries to you. This does not affect any other rights we may have.

 

Delivery

Our delivery charges are set out below: 

Collection in person- FREE

UK Mainland

Royal Mail Recorded - £4.60  (Signed for) 

Rest of the World

Please email This email address is being protected from spambots. You need JavaScript enabled to view it. for quotes for overseas postage costs and delivery times.                                                                                                                                                                                                                                                     

Customs

Some international orders require custom or import charges. These charges are out of our control and must be honoured by the recipient. It might not be possible for us to deliver to some locations.

 

Delivery Address

We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed. In any event, we will aim to deliver your goods within 30 days from the day after we received your order. If delivery is delayed beyond this time, we will contact you and either agree a mutually acceptable alternative date, or offer you a full refund.

You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

 

Risk and ownership

Risk of damage to or loss of the goods passes to you at the time of delivery to you. If you choose to use your own courier then the risk passes to you as soon as the goods are handed to your courier. You will only own the goods once they have been successfully delivered.

 

Claims

If you do not receive your order, or you receive the order damaged, of not the right quantity or a wrong item, please contact us so we can take appropriate action. 

 

Cancellation by us

We reserve the right not to process your order if:

We have insufficient stock to deliver the goods you have ordered

We do not deliver to your area; or

One or more of the goods you ordered were listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

If we do not process your order for the above reasons, we will notify you by e-mail and will re-credit your account the amount deducted by us from your credit/debit card within 14 days

 

If there is a problem with the goods

If you have any questions or complaints about the goods please contact us.  You can do so at Spex Pistols, 4 Johnston’s Lane, Dundee, DD1 5ET, Scotland.  Alternatively call us on 01382 529377 or email at This email address is being protected from spambots. You need JavaScript enabled to view it.

We are under a legal duty to supply goods that are in conformity with this contract and in accordance with the Consumer Rights Act 2015 (the Act)

 

Changes to legal notices

We reserve the right to change these terms and conditions and we advise you to read them as often as possible.